ux case study
Reimagining healthcare with Vancouver-based startup
MVP and High Fidelity Mockups to streamline clinical workflow
Role:
Designer
Type:
Capstone Project
Timeline :
6 months (2022-23)
Project Summary
Designing interactive questionnaires to help streamline physician workflow and improve communication between doctors and patients
Key Takeaways
- Physicians lose precious time documenting patient data
- Interactive questionnaires can help speed up paperwork and allow more patient time
- Questionnaire responses can be populated in notes to consolidate information
UX Research
The Opportunity Space
Physicians spend 35% of their total time (at the clinic) documenting patient data which is about 8 mins per patient
The Challenge
How can we improve the documentation workflow for physicians?
The 4 existing solutions
no efficient workflows ==> significant opportunity for improvement
- Verbal back and forth over the phone
- Form to take home
- Integration with Ocean
- Google forms
The Goal:
To create an intuitive and well-integrated system for physicians to share and receive patient information through interactive questionnaires
Less Touchpoints
Having less steps to achieve the goal to make the process faster and smoother
Intuitiveness
Creating a system that requires little to no training for new personnel
Customisation
Designing an adaptable workflow for the information each physician needs
User Research
Chaotic, under confident and frustrated : Physicians crave a better workflow to get a bigger picture of patient information
2 Pivotal Interviews
Dr. Wilson viewed questionnaires as a distraction while forms were a source of confidence for Dr. Chamberlain. The interview helped me realize that the proposed idea would not be used by all physicians as well as to develop a value proposition and building the persona
General interaction between physician and patient
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